Wayne State College

Fall 2005



Instructors:                Dr. Keith Willis and Christin Westgard, Graduate Assistant

Office:                                    Dr. Willis: ED 120       Christin Westgard: ED 323 or 324

Class Meetings:        MWF 9:00 a.m.- 9:50 a.m. or 10:00 a.m. - 10:50 a.m.

Most students will also meet Weds. Or Thurs. evening from 6:30 p.m.-7:20 p.m. instead of attending the Friday class for ten weeks.

Classroom:                ED 301

Telephone:                Dr. Willis: (402) 375-7210   Christin Westgard: (402) 833-5088

E-mail:                        Dr. Willis: kewilli1@wsc.edu  Christin: chwest02@wsc.edu

Office Hours:                 Monday:           11 a.m. – noon & 1:15 p.m. – 3:00 p.m.

                                    Tuesday:         10 a.m. – noon

                                    Wednesday:    11 a.m. – noon

                                    Thursday:        11 a.m. – noon


Required Texts:

Neukrug, Ed (2002). Skills and techniques for human service professionals: Counseling

environment, helping skills, treatment issues. Pacific Grove, CA: Brooks/Cole.


Woolis, Rebecca (1992). When someone you love has a mental illness: A handbook for family, friends, and caregivers.  New York, NY: Penguin Putnam Inc.



Catalog Description:

This course summarizes the personality characteristics, skills and knowledge that lead to effective human service counseling.  Students implement these as volunteers in human service agencies in the community and discuss their experiences in small reflection groups.  Students examine practical techniques that are helpful with individuals with mental illnesses such as depression and schizophrenia.




This course is designed to a) promote awareness of personal characteristics that are helpful for human service professionals, b) clarify the goals and the skills involved in the helping process, c) develop an awareness of agencies that provide help for individuals in need, d) develop an understanding of individuals with common mental illnesses, and e) provide an overview and a framework for the coursework in the counseling program.  More specifically this course is designed to help you:


1. Identify common characteristics of effective helpers.

2. Complete a self-inventory of the helping characteristics and explore ways for self-improvement on one characteristic.

3. Explain how environmental aspects of an agency and nonverbal factors of communication may impact effective helping.

4. Recognize the different viewpoints of human nature that guide five approaches to counseling.

5. Describe the typical stages of a helping relationship.

6. Demonstrate effective use of the foundation skills (silence, listening and empathic responding).

7. Describe the commonly used skills of affirmation giving, encouragement, modeling and self-disclosure.  Explain the benefits and risks of each.

8. Compare the different types of questions. Recognize when questions are and are not helpful.

9. Demonstrate appropriate use of helper skills in gathering information from someone.

10. Identify helper-centered skills that are commonly used.  Recognize the possible impact on a client. 

11. Describe two methods of giving feedback to a client.

12. Demonstrate the use of case management skills, including assessment, developing treatment goals, and documenting contacts.

13. Be familiar with the five Axes of the DSM IV-TR.

14. Discuss the types of medications commonly used by clients.

15. Summarize issues to consider when working with individuals form diverse cultural backgrounds and conditions.

16. Be familiar with ethical issues of human service counselors.

17. Summarize the symptoms of affective disorders, schizophrenia and at least one additional problem. Discuss how these symptoms may impact the life of the ill person and their families and fiends.

18. Discuss common treatments and ways that human service helpers can help cope with someone's resistance to treatments. 

19. Describe communication skills to use in daily interactions with persons experiencing symptoms of mental illness.

20. Identify ways a helper can help family members with distressing feelings towards a person with mental illness.

21. Discuss how to work effectively with other mental health professionals.




Service Learning:

            Students will volunteer at an approved human service agency in Wayne, Norfolk, or near their hometown.  Several agencies have agreed to supervise this experience including R-Way, Tower School, Head Start, Liberty Centre, Premier Estates, Professional Partners, Big Brothers/Big Sisters, Norfolk Rescue Mission, Rainbow World, Birthright, Bright Horizons and Northstar Services.  A complete list is found in the file on the G drive titled Service Learning Agencies.  Others may be contacted with the instructor’s approval.  The student will complete a service learning agreement form that specifies a commitment to serving in this agency for a minimum of 1 hour a week for 10 weeks.  Students who complete at least 20 hours of service will be excused from the final exam.  The orientation at the agency will need to be completed by the third week of the course.  Students also complete a weekly reflection assignment relating to their service learning experiences.  The students will also meet in small groups to discuss their experiences on Wednesday or Thursday evening from 6:30-7:20 p.m. or during the Friday morning class for 10 weeks.  It will be extremely important for volunteers to keep appointments with the agencies. It is the student’s responsibility to promptly notify and reschedule any meetings when conflicts occur due to illness, funerals or severe weather.  Failure to do so will reduce the points for class attendance.  Repeated failure to do so will result in termination of the service learning option.


Course Outcomes:

Each student will demonstrate learning through:

1.      class attendance and participation.

2.      completion of autobiography with application form for a counseling major.

3.      completion of a service learning agreement form.

4.      completion of the service learning tasks.   

5.      completion of 10 reflection assignments for service learning tasks.

6.      completion of two written assignments that focus on practical or experiential aspects of the objectives

7.      completion of midterm and final exams based on the 21 objectives.


The assignments can be found (and printed) on the G drive of the WSC network.  Open the My Computer logo and then follow these steps:

open G drive

open classes

open 2005_fall_csl_020201_intro_human_srvc_cslng or


open course_materials 

Find the files titled: Syllabus CSL 202 Fall 2005, Schedule CSL 202 Fall 2005, Service Learning Agencies for CSL 202, Reflections assignments fall 2005, Application for Human Service Counseling Major, Assignment #1, Assignment #2, Intake format for Assignment #2, and review for final.


Student Performance Evaluation Criteria & Procedures:

 90 points      class attendance and participation (2 for each class)

   5 points      autobiography/application form

   5 points      service learning agreement form

100 points      2 written assignments (50 points each; 5 points will be deducted for late


 150 points      10 weekly reflection assignments of volunteer experience (15 points each)

  50 points       midterm exam

0-50 points      final exam

400-450           total points


Extra credit option (Maximum of 15 points)

    5 points        Attend an approved WSC educational forum or program and submit a one page summary of how it relates to the course.


Point ranges for grades without final exam    Point ranges for grades including final exam

A              376-400                                                                                                   A              423-450

A-             360-375                                                                                                   A-             405-422

B+            348-359                                                                                                   B+            392-404

B              332-347                                                                                                   B              374-391

B-             320-331                                                                                                   B-             360-373

C+            308-319                                                                                                   C+            347-359

C              292-307                                                                                                   C              329-346

C-             280-291                                                                                                   C-             315-328

D+            268-279                                                                                                   D+            302-314

D              252-267                                                                                                   D              284-301

D-             240-251                                                                                                   D-             270-283

F              239 & below                                                                                            F              269 & below


Instructional Methodology:

Lectures, guest speakers, role playing exercises, group discussions, volunteer experiences, small group activities, videotaped demonstrations, field trip and experiential activities.


Course Policies:

            Class attendance is extremely important due to experiential activities that occur during class. Two points will be awarded for each class attended. In the event of an absence each student will be responsible to obtain notes and missed assignments from a classmate or the instructor.  Credit for a missed class can be given for prearranged absences and completion of class activities that were missed. Active participation in small groups is expected and participation in class discussion is encouraged.  Late assignments will be accepted with approval of the instructor but with a five point reduction.



Support Services:

WSC provides an array of services to assist students, including the Conn Library and computer labs.  The Learning Center, located in the Student Center, provides peer tutoring for most general education classes; the Counseling Center, also located in the Student Center, provides assistance in career planning, goal setting, personality assessment, stress management and individual and group counseling.  For further information contact the Dean of Students Office, (375-7213).





Halley, Alexis A., Kopp, Judy & Austin, Michael J. (1998). Delivering Human Services.

            New York: Addison, Wesley, Longman.


Ivey, Allen E. & Ivey, Mary Bradford (1999). Intentional interviewing & counseling:

Facilitating client development in a multicultural society. Pacific Grove, CA.: Brooks/Cole.


Kottler, Jeffrey (2000). Nuts & Bolts of Helping. Needham Heights, MA: Allyn & Bacon.


Neukrug, Ed (2003).  The world of the counselor: An introduction to the Counseling

profession (Second Edition). Pacific Grove, CA: Brooks/Cole.


Neukrug, Ed (2004).  Theory. Practice, and trends in human services: An introduction

(Third Edition). Pacific Grove, CA: Brooks/Cole.


Schram, Barbara & Mandell, Betty Reid (2000). An introduction to human

services: Policy and practice. Boston, MA.: Allyn and Bacon.


Woodside, Marianne & McClam, Tricia (1994). An introduction to human services.

            Pacific Grove, CA.: Brooks/Cole.


Young, Mark (2005). Learning the art of helping: Building blocks and techniques (3rd

edition). Upper Saddle, NJ: Pearson Merrill Prentice Hall.